[BusyBurks] Return and Refund Policy

Effective Date: [25/02/2025]

1. Introduction

At [BusyBurks], we strive to provide quality products and services. If you're not entirely satisfied with your purchase, we're here to help.

2. Return Eligibility

To qualify for a return:

• Timeframe: Initiate the return within [3] days of the purchase date.
• Condition: Items must be unused, in their original packaging, and in the same condition as received.
• Proof of Purchase: A valid receipt or order confirmation is required.

3. Non-Returnable Items

Certain items are exempt from returns, including:

• Perishable goods (e.g., food, flowers)
• Downloadable software or digital products
• Personal care items (e.g., cosmetics, hygiene products)
• Gift cards

4. Return Process

To initiate a return:

1. Contact Us: Reach out to our customer service at [support@busyburks.com] with your order details.
2. Authorization: Once approved, you'll receive a Return Merchandise Authorization (RMA) number.
3. Shipping: Send the item to [

   Ouest Foire Cité Khandar villa lot 9, BP 17747 Dakar senegal

   ] with the RMA number included.

5. Refunds

Upon receiving and inspecting the returned item:

• Approval: If approved, a refund will be processed to your original payment method within [3] days.
• Partial Refunds: Applicable for items not in original condition or beyond the return timeframe.

6. Exchanges

We replace items if they are defective or damaged. For exchanges:

• Contact Us: Email [support@busyburks.com] with details and proof of the defect or damage.
• Process: Once approved, send the item to [

  Ouest Foire Cité Khandar villa lot 9, BP 17747 Dakar senegal

  ], and we'll ship the replacement.

7. Shipping Costs

• Customer Responsibility: Return shipping costs are the customer's responsibility and are non-refundable.
• Exceptions: If the return is due to our error (e.g., wrong or defective item), we'll cover the return shipping costs.

8. International Returns

For international orders:

• Customs and Duties: Customers are responsible for any customs fees or duties associated with returns.
• Process: Contact [support@busyburks.com] for specific instructions.

9. Contact Information

For questions or assistance:

• Email: [support@busyburks.com]
• Phone: [+221773974718]
• Address: [

  Ouest Foire Cité Khandar villa lot 9, BP 17747 Dakar senegal

  ]

10. Changes to This Policy

We reserve the right to modify this policy at any time. Changes will be posted on this page with an updated effective date.